Frequently Asked Questions
Everything you need to know about shopping with Ruby Joy Boutique.
What is the processing time for my order?
We aim to process and ship all orders within 1-3 business days. During peak seasonal launches, processing may take up to 5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that clearance items are final sale.
How do I know which size to choose?
Since we curate pieces from various designers, sizing can vary. We provide a specific size chart and fit notes on each product page to help you find your perfect match.
Do you offer international shipping?
Currently, Ruby Joy Boutique ships to the United States and Canada. We are working on expanding our shipping zones to more international destinations soon.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay.